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If you are not fully satisfied with the product purchased, you are able to return this item within a 5 month period.

150 day return policy
returns free of charge

Service & Benefits

Stefan Woschek
Stefan Woschek, Manager

Dear Customers,

Wineracks-plus.co.uk is sponsored by Promondo. Since 1994 we have been introducing new ideas and innovative products to satisfy every wish of our customers. Our top priorities are superior product quality coupled with an excellent customer service.

To exceed all your expectations is our goal!
This is why we guarantee top quality and top service with a performance that stands out among other retailers and mail order businesses. We put special emphasis on the following services provided:

High Quality Products

All our products are selected with a high demand on quality, materials, workmanship and functionality. With the help of product testing results by the German product testing foundation "Stiftung Warentest" , we determine which products will be part of the carefully selected range offered in our shop.

Extended guarantee of 10 years on wine racks

The following conditions, that describe the requirements and the extent of our guarantee, do not affect the guarantee obligations of the contract of sale. All products have a statutory guarantee period of 2 years.

Our products are made with the highest quality standard. Therefore we are granting you an extended guarantee of 10 years on all our wine racks. Thanks to this special additional guarantee you will have security even after the statutory guarantee period has expired.

The guarantee refers to damages and defects of our wine racks that are verifiably based on material or manufacturing faults. If you make use of the guarantee we will decide whether to repair the product, send a replacement or refund the purchase price.

The extended guarantee does not include damages due to normal wear, incorrect installation, improper use, non-compliance of operating instructions or the safety information given below.

Guarantee services do not extend or renew a guarantee period.

The guarantee period begins with the date of delivery. The invoice applies as guarantee document and purchase receipt. In the case of a guarantee claim please include a copy of the original invoice and send the products to:

Promondo Verlag & Versand GmbH
Logistikzentrum
Richard-Klinger-Str. 11
65510 Idstein

Our service team will be at your disposal after the guarantee has expired to find a solution quickly and arrange for possible repairs.

Promondo Verlag & Versand GmbH
Hagenauer Straße 1
65203 Wiesbaden
Telefon: +49 611 99 18 60
Telefax: +49 611 99 18 699
E-Mail: info@promondo.de

Download and print guarantee conditions here

All-Round Service

Assembly: for the proper assembly of bulky goods or the installation of a climate control device, we offer you our all-round service. The majority of products are easy to assemble. However, if you need assistance or have any special wishes, we will gladly help you.

Consulting

For any questions, information and requests for advice concerning wine racks, wine storage, climatization and several other areas, our well trained staff is ready to give you assistance. You can call us at +44 (0) 2034 995 417 or contact us per E-mail at info@promondo.co.uk.

5 Month Price Guarantee

Our prices are calculated with a short margin. If you encounter the same product in a retail store or in a catalogue at a lower price within 5 months after your purchase at our online shop, we will reimburse the difference amount as soon as you submit the other offer. Your legal rights are not influenced through this actions.

5 Month Return Policy

If you are not fully satisfied with the product purchased, you are able to return this item within a 5 month period. We will pay for the return delivery charges. To find out about our return policy in detail, take a look at our General Terms and Conditions (AGB).

Electronic Devices

Please note that all electronic devices are equipped with a european plug.

Planning - Free of Charge

We offer you a range of customized solutions for the proper storage of your wine as follows:

  1. When you choose to implement one of our standard systems, we will design a 2 dimensional layout plan free of charge. In order to complete this task we need to have a floor plan from the area where you would want build your wine cellar including the positioning of doors and windows.
  2. If you wish for us to design a 3-dimensional plan, there is a one-time charge in the amount of £ 150. This amount will de deducted from the final invoice if the purchase has a minimum value of £ 2.000.
  3. Furthermore, we also offer a variety of customized concepts and individual solutions for planning your wine cellar, your wine retail business, restaurant or wine bar. We work with a network of experts and professionals such as interior designers, architects and master craftsmen, whose purpose it is to find the optimal solution for your wine cellar. Of course, we also offer our assistance during the installation of your wine cellar as part of our services.

For a free consultation, you can contact us here.. If you already have a preference for a single wine rack or a rack system, please note this information in the contact form.